Whether it be craftsmanship or the service sector: when it comes to documenting services, materials, orders and times, the manual method is very time-consuming. With DeDeService, your staff are finally mobile and efficient! Service directories and entry, projects, check sheets and documentation can be viewed and updated easily with this software solution. Handwritten, error-prone notes on paper are now a thing of the past.
Sales force and service staff often lack the time for organisational activities during their day-to-day jobs. Manual service documentation or order entry are often time-consuming tasks that lead to dissatisfaction, shortfalls in time and material, and inaccurate work and client reports. DeDeService offers you mobile time documentation that allows time, client and project data to be documented quickly, straightforwardly and directly on-site and transferred in real time to the company’s head office. The signature function and photo documentation add the finishing touches to the portfolio of services. This helps you to boost your team’s satisfaction – and your efficiency!
Craftsman businesses and service providers are encouraged to offer clients fast, reliable service. This includes rapid response times, the ideal resolution of a problem and fast handling. DeDeService optimises your customer relationship management through paperless, fast order planning and order documentation, including work times and materials used. Transparent processes and structures, access to key client data and seamless communication via e-mail and telephone gives your staff the ability to focus fully once again on the client.
DeDeService provides useful tools for your company to help optimise the effectiveness of order processing and service delivery by your staff on the sales force and in service:
As a wholesaler for butcher’s shops, Rolf Nagel GmbH offers its customers a comprehensive service. To optimise the company’s processes in its Sales and Logistics divisions, Rolf Nagel GmbH decided to use the time and service documentation software DeDeService alongside its DeDeFleet vehicle positioning solution.
The international company Canal-Control+Clean Umweltschutzservice GmbH employs 650 people in the specialist cleaning and inspection of sewage tunnels and pipelines. To ensure the best possible cooperation between the field team and back office, the company decided to use DeDeService.
We’d be delighted to show you how you can use DeDeService to benefit your service documentation and optimise your order management.
Talk to us today!
Our sales team will be happy to advise you on your use of DeDeService: